Written by the Online Casino Canada Editorial Team · Fact-checked by the editorial desk
Last reviewed November 5, 2026 · How we check · Report an error
Collect Your Evidence First
- Screenshots of your balance and the transaction.
- The bonus or withdrawal terms in force at the time.
- Dates, amounts and reference numbers.
- Chat logs and emails.
Steps to Take
- Contact support. Ask for a specific reason and a timeframe, in writing.
- Use the formal complaint process. The terms should explain it.
- Go to the regulator. Use the table below.
- Use an approved dispute service if the licence provides one.
- Contact your payment provider if you suspect fraud.
Who to Contact
| Operator type | Route |
|---|---|
| Registered in Ontario | AGCO, after the operator |
| Registered in Alberta | AGLC, after the operator |
| Provincial site | The lottery corporation, then the provincial regulator |
| Offshore with a licence | The licensing body named in the footer |
| Unlicensed or suspected scam | Canadian Anti-Fraud Centre |
Offshore licensing bodies vary a lot in how they deal with player complaints. A dispute may not be resolved, which is one reason to start with small deposits.
Our Role
We cannot intervene in your dispute. If a partner consistently fails to pay, please tell us at Contact Us, so that we can review its place on our site. For mistakes in our content, use the corrections policy.
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